# Keep automotive enquiries moving.

Capture service, sales and parts enquiries with the vehicle and callback details your team needs to follow up.

## Calls this team may receive
- Service, MOT and repair appointment requests.
- Parts availability enquiries for team follow-up.
- Vehicle sales and test-drive requests.
- Existing service and repair status questions.
- Opening-hours, location and approved service information.

## Example conversations
### Service appointment request
- 0:00 **J-Voice AI:** Westfield Motors. How can I help today?
- 0:04 **Caller:** I’d like to book my car in for a service.
- 0:09 **J-Voice AI:** I can note the registration and a preferred day for the service team.
- 0:15 **Caller:** The registration is AB12 CDE. Thursday would suit me.
### Repair status callback
- 0:00 **J-Voice AI:** Westfield Motors. What would you like the team to help with?
- 0:05 **Caller:** I’m checking on a repair I left with you yesterday.
- 0:10 **J-Voice AI:** I can take your name and vehicle details for a callback from the service team.
- 0:16 **Caller:** Please ask them to call me this afternoon.
## Frequently asked questions
### Can it arrange a service booking?
It can capture a preferred date or use an agreed connected booking flow, depending on the systems you choose.

### Can the assistant advise on vehicle faults?
No. Technical or safety questions should be passed to an appropriate member of your team.

### Can a parts enquiry go to the right department?
Yes. Your call flow can capture the requested part and contact details, then direct or pass the enquiry using your routing rules.