# Give families a clear route to the right team.

Support routine office enquiries and capture messages for staff, with agreed routes for sensitive matters and urgent concerns.

## Calls this team may receive
- Term dates, opening hours and approved school information.
- Absence and attendance messages for the appropriate team.
- Admissions and prospective-family enquiries.
- Requests to speak with a teacher or office member.
- Callback requests and routine administrative questions.

## Example conversations
### Term dates enquiry
- 0:00 **J-Voice AI:** Riverside School office. How can I help?
- 0:04 **Caller:** Could you tell me when the autumn term starts?
- 0:09 **J-Voice AI:** I can share the published term dates or connect you with the school office.
- 0:14 **Caller:** The dates are all I need, thank you.
### Request a call from the office
- 0:00 **J-Voice AI:** Riverside School office. What would you like help with?
- 0:05 **Caller:** I have a question about the admissions form.
- 0:10 **J-Voice AI:** I can take your name and a suitable time for the admissions team to call.
- 0:16 **Caller:** Please call me after three today.
## Frequently asked questions
### Can the assistant respond to a safeguarding concern?
Sensitive or urgent concerns should follow the organisation’s agreed escalation route to a responsible person.

### Can it take an absence message?
It can capture the information your organisation has chosen to collect and pass it to the designated team.

### Can we change the call flow during school holidays?
Call handling can follow agreed schedules and messages for term time, holidays and other opening-hour changes.