# Make it easier for guests to get an answer.

Help callers with booking requests and routine questions, while giving your team the context to follow up on more involved enquiries.

## Calls this team may receive
- Table, room and event booking requests.
- Opening hours, arrival times and directions.
- Questions about approved facilities and services.
- Booking changes and callback requests.
- Requests that need a member of the hospitality team.

## Example conversations
### Table booking enquiry
- 0:00 **J-Voice AI:** Good afternoon, The Harbour Kitchen. How can I help?
- 0:04 **Caller:** Do you have a table for four on Saturday?
- 0:09 **J-Voice AI:** I can take your preferred time and contact details for the bookings team.
- 0:14 **Caller:** Seven o’clock would be ideal.
### Opening hours and directions
- 0:00 **J-Voice AI:** The Harbour Kitchen. What would you like to know?
- 0:04 **Caller:** What time do you close on Sunday?
- 0:08 **J-Voice AI:** We close at 8 pm on Sunday. Would you like directions as well?
- 0:14 **Caller:** No, that’s all I needed. Thank you.
## Frequently asked questions
### Can the assistant answer questions about our venue?
It can share approved information such as opening hours, location and service details that you provide for the call flow.

### Can callers request a booking?
Yes. The assistant can capture the date, time, party size and contact details or use a connected booking process you approve.

### What happens to special requests?
Requests outside the agreed call flow can be passed to a person or recorded for your team to review.