# Give every professional enquiry a clear next step.

Capture the reason for a call and useful contact details, while routing confidential or specialist matters to the appropriate person.

## Calls this team may receive
- New client enquiries and requests for a consultation.
- Callback requests about an existing matter or service.
- Meeting, office-hours and location questions.
- Requests to reschedule an appointment or meeting.
- Routine administrative and billing queries for team follow-up.

## Example conversations
### New service enquiry
- 0:00 **J-Voice AI:** You’ve reached Example Legal. What can I help you with?
- 0:04 **Caller:** I’d like to speak with someone about a lease.
- 0:09 **J-Voice AI:** I can capture your contact details and ask the right team to call you back.
- 0:14 **Caller:** Please call me tomorrow morning.
### Request a return call
- 0:00 **J-Voice AI:** Example Legal. How can I direct your call?
- 0:04 **Caller:** I have a question about a meeting next week.
- 0:09 **J-Voice AI:** I’ll record your name and matter reference for the team to follow up.
- 0:14 **Caller:** My reference is 4512. I’m available after lunch.
## Frequently asked questions
### Can the assistant provide legal or professional advice?
No. It can capture an enquiry and share approved administrative information, but advice and matters requiring professional judgement are passed to your team.

### Can it handle a call about an existing matter?
It can collect a name, a reference if appropriate and a preferred callback time, then route the request according to your agreed process.

### Can we choose which calls are handed over?
Yes. The call flow can use agreed rules for routing, callback capture and the information shared with your team.