# Help property callers reach the right team.

Capture the property, request and caller details that help your team respond, with clear routes for maintenance and viewing enquiries.

## Calls this team may receive
- Viewing requests and availability preferences.
- Maintenance reports with the property and issue details.
- New landlord and tenant enquiries.
- Opening hours, office location and approved property information.
- Existing tenancy questions passed to the appropriate team.

## Example conversations
### Arrange a viewing
- 0:00 **J-Voice AI:** Thank you for calling Oak Lane Lettings. What are you looking for?
- 0:04 **Caller:** I’d like to view the flat on Example Street.
- 0:09 **J-Voice AI:** I can note your preferred days and pass your enquiry to the lettings team.
- 0:14 **Caller:** Thursday after work would suit me.
### Report a maintenance issue
- 0:00 **J-Voice AI:** Oak Lane Lettings. How can we help today?
- 0:04 **Caller:** The heating in my flat has stopped working.
- 0:09 **J-Voice AI:** I’ll take your address and pass the maintenance request to the property team.
- 0:14 **Caller:** It’s flat 2, 12 Example Street.
## Frequently asked questions
### Can the assistant arrange a property viewing?
It can capture preferred times or use an agreed connected booking process, depending on the systems and rules in your setup.

### Can maintenance calls be treated differently?
Yes. Your call flow can collect the property and issue details, then route the request using the rules you choose.

### What if a caller needs a property manager?
The call can be transferred or a callback request can be recorded with the caller’s details and reason for calling.