# Turn missed calls into useful, easier-to-follow reports.

Callers explain what they need; your team receives the details, a short summary, the full transcript and notes that flag urgent messages.

## A useful report, not a mystery message

Each report brings the caller’s reason and contact details together, with a concise summary and full transcript for context.
- Caller details and reason for calling.
- A short summary and full transcript.
- Notes that flag urgent messages for attention.

## Keep important messages visible

Urgency notes help your team spot messages that may need prompt attention rather than leaving time-sensitive details buried in an inbox.

## Voicemail versus AI Message Capture

Voicemail asks a caller to leave whatever they remember after the tone. AI Message Capture has a short conversation to collect the reason and useful details, then delivers them in a structured report.

## Sample report
Caller: Jamie Taylor · 07700 900123
Reason: Appointment request
Caller would like to move an appointment and prefers an afternoon next week.

- **Assistant:** Thank you for calling. How can I help today?
- **Caller:** I need to move my appointment, please.
- **Assistant:** I can take your preferred days and pass this to the practice team.
- **Caller:** An afternoon next week would be best.

Urgency note: No emergency described. Please confirm an available appointment with the caller.