# Fully customised cloud phone system (PBX)

A PBX is your business phone system: it decides which phones ring, who picks up next, and what happens after hours. Ours runs in the cloud, so there's no box in a cupboard to maintain.

## A care-home call flow

For example, calls ring reception first, then the duty manager’s mobile after 20 seconds, with night-shift phones taking over after 8pm.

## Set the everyday call rules

Give team members short internal numbers (extensions), ring several phones together (ring groups), pass a call to a colleague (call transfer), or try the next person in turn (hunt groups). Set opening times (office hours) and choose what callers hear while they wait (hold music).

## Designed with you

We plan a fully customised call journey with you, including who answers first and where calls go when someone is busy or the office is closed.

## Frequently asked questions
### What does a PBX do?
It is your business phone system: it decides which phones ring, who picks up next and what happens after hours.

### Can calls reach mobiles as well as desk phones?
Yes. Call flows can include desk phones, mobile phones, a PC/Mac app, a phone app and Microsoft Teams.