J-Voice

Cloud telephony · PBX

Fully customised cloud phone system (PBX)

A PBX is your business phone system: it decides which phones ring, who picks up next, and what happens after hours. Ours runs in the cloud, so there's no box in a cupboard to maintain.

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A care-home call flow

For example, calls ring reception first, then the duty manager’s mobile after 20 seconds, with night-shift phones taking over after 8pm.

Set the everyday call rules

Give team members short internal numbers (extensions), ring several phones together (ring groups), pass a call to a colleague (call transfer), or try the next person in turn (hunt groups). Set opening times (office hours) and choose what callers hear while they wait (hold music).

Designed with you

We plan a fully customised call journey with you, including who answers first and where calls go when someone is busy or the office is closed.

A care-home example

Care-home phone systemIllustrative flow
Incoming call
Reception ring group
After 20 seconds
Duty manager’s mobile
After 8pm
Night-shift phones
Voicemail

Calls ring reception first, then a manager after 20 seconds; after 8pm, night phones or voicemail take over.

The example call flow is designed with your team.

One business number, your choice of device

Answer calls anywhere.

Choose where calls ring so your team can answer from the devices it already uses.

  • Desk phone

    Reception answers on its usual handset.

  • Mobile

    The duty manager takes the next ring.

  • PC/Mac app

    A colleague answers from their computer.

  • Phone app

    Take a call while moving around the building.

  • Microsoft Teams

    Answer through your work Teams account.

Integrations

Connect your call flow with tools your team uses.

Explore integration examples relevant to this service.

Explore integrations

A little more clarity

Good questions, clear answers

Still have a question? We’re happy to talk it through.

Ask our team
What does a PBX do?

It is your business phone system: it decides which phones ring, who picks up next and what happens after hours.

Can calls reach mobiles as well as desk phones?

Yes. Call flows can include desk phones, mobile phones, a PC/Mac app, a phone app and Microsoft Teams.

A good conversation starts here

Let’s make the next call feel clearer.

Tell us what your callers need and we can explore a suitable way forward.

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